At Shoreline Mood, we want your coastal-inspired shopping experience to be as effortless as a day at the beach. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Easy Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In original condition with tags attached
  • Unworn, unwashed, and free of any odors
  • In the original packaging with all accessories included

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bikinis
  • One Pieces
  • Cover Ups

Exceptions are made if these items arrive defective or damaged – please contact us immediately in these cases.

How to Return an Item

  1. Submit a Return Request: Email us at [email protected] with your order number and items you wish to return/exchange.
  2. Wait for Approval: Our team will review your request within 1-2 business days and send return authorization with shipping instructions.
  3. Package Your Items: Securely pack your return in the original packaging with all tags and accessories.
  4. Ship Your Return: Send your package to:
    Shoreline Mood Returns
    604 Hanover Street
    Garden City, US 11530

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable
  • You’ll receive email notification when your refund is processed

Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process and specify in your email that you’d like an exchange. We’ll ship your new item once we receive your return.

Damaged or Defective Items

If your item arrived damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement or refund.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Shoreline Mood Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Exchange Item (if applicable):

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

For any questions about our shipping or returns policy, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to make your Shoreline Mood experience as carefree as a day at the beach!