Welcome to our FAQ section, where we’ve gathered answers to your most common questions about shopping with Shoreline Mood. Whether you’re curious about our coastal-inspired collections, delivery options, or return policy, we’re here to help make your experience as effortless as a day at the beach.
About Shoreline Mood
What is Shoreline Mood’s style?
Shoreline Mood embodies effortless coastal elegance with a focus on comfort and style. Our collections range from beach essentials like bikinis and boardshorts to cozy loungewear and stylish accessories – all designed with the free spirit in mind who appreciates shoreline-inspired fashion.
Where is Shoreline Mood based?
Our team operates from Garden City, US (604 Hanover Street, 11530), where we carefully prepare each order with coastal-inspired attention to detail before it begins its journey to you.
Products & Collections
What types of products does Shoreline Mood offer?
Our menu includes:
- Beachwear: Bikinis, Boardshorts, Cover Ups, One Pieces
- Clothing: Dresses, Fleece & Hoodies, Jackets, Jumpsuits & Rompers
- Accessories: Backpacks, Beanies, Handbags, Hats
- Footwear: Boots, Flip Flops
- Special Collections: New Arrivals, On the Beach selections
How often do you release new collections?
We regularly update our “New” section with fresh, coastal-inspired pieces. For the latest arrivals, we recommend checking our website frequently or signing up for our newsletter to stay informed about new collections.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get your coastal treasures to you as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the preparation process.
Shipping & Delivery
Where does Shoreline Mood ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Handled by DHL or FedEx, arrives in 10-15 business days after processing (1-2 business days)
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after processing
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s progress as it makes its way from our seaside-inspired warehouse to your doorstep.
Are there additional fees for international orders?
Depending on your country’s regulations, customs fees may apply to international orders. These fees are the responsibility of the customer and are not included in your order total. Delivery times may also vary slightly based on local customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us at [email protected] to initiate a return.
How do I exchange an item?
Currently, we process exchanges by having you return the original item for a refund, then place a new order for the item you’d like instead. This ensures you receive the correct size or style as quickly as possible.
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.
Customer Service
How can I contact Shoreline Mood?
Our Garden City-based customer care team (with hearts as warm as summer sand) is always happy to help at [email protected]. We typically respond within 24-48 hours.
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services, but our packaging is designed with coastal elegance in mind – perfect for presenting as a gift. Each order comes carefully wrapped in our signature packaging.
Didn’t find the answer you were looking for? Our shores are always open. Reach out to us at [email protected], and we’ll be happy to assist you with any other questions about your Shoreline Mood experience.